Return Policy - gaitherhunter

Gaitherhunter specializes in versatile casual women’s wear—offering coordinated sets, comfortable bottoms, elegant dresses, and stylish tops that seamlessly integrate into your daily wardrobe. Our pieces are designed for Brighton’s coastal vibes, casual workspaces, weekend strolls, and social gatherings, balancing comfort with effortless style. We believe returns should be as straightforward as building your wardrobe, so our policy is wardrobe-coordinated, category-specific, and tailored to everyday wear needs. This policy applies to all core items, ensuring a hassle-free process when refining your casual collection.

1. Eligibility & Return Timeframe

You may initiate a return or exchange within 24 calendar days of the item’s delivery date. Embracing our wardrobe synergy philosophy, we offer a unique "Wardrobe Synergy Trial": if you need extra time to test how a set pairs with outerwear, a top matches different bottoms, or a dress complements your existing pieces, contact our customer service 48 hours before the 24-day window closes to request a 5-day extension—simply share your styling plan, no detailed proof required.
To be eligible for return or exchange, items must meet category-specific criteria to protect their integrity, especially for coordinated sets and everyday staples: All Items: Unworn, unwashed, and in original condition with Gaitherhunter-branded tags, care labels, and size markers securely attached—no tampering, cutting, or repositioning of tags, as this may damage fabric or detailing.Coordinated Sets: All pieces of the set (top + bottom) must be returned (partial set returns are not accepted); color consistency maintained between pieces; no fabric fraying, pilling, or stretching; packaged together in our original set-specific wrapping.Bottoms: Waistbands, zippers, and seams intact; fabric retains original fit (no intentional stretching or sagging); hems free of alterations; no stains or scuffs from wear.Dresses: Silhouette and drape preserved; decorative details (buttons, bows, hems) intact; no snags on delicate fabrics; no makeup or deodorant stains on necklines, sleeves, or waistbands.Tops: Collars, cuffs, and necklines retain shape (no flattening or stretching); buttons, seams, and closures fully functional; no fabric pilling or friction marks from layering.All items must be returned in our original recyclable packaging (branded paper bags + dust covers for delicate pieces) — minor wear from delivery is acceptable.
The following items are non-returnable: Final sale products (clearly marked "Final Sale" on product pages and checkout), personalized pieces, intimate apparel (broken hygiene seal), and "Wardrobe Capsule Kits" (unless the entire kit is returned unopened and unused).

2. Return & Exchange Options

2.1 Wardrobe Synergy Exchange

Exchange any eligible item for a different size, color, or category—including swapping a coordinated set for another set, a top for a dress, or bottoms for a top (subject to real-time stock availability). We prioritize restocking our core everyday pieces (coordinated sets, high-waisted bottoms, midi dresses, lightweight tops) to ensure your replacement fits seamlessly into your wardrobe.
Perks of exchanging with Gaitherhunter: Complimentary standard shipping on replacement items (one free reshipment per order). If you need the item for an upcoming occasion (coastal brunch, casual event), note the date to qualify for free expedited shipping with a "Wardrobe Priority" label.Simplified price adjustments: For higher-priced exchanges, pay the difference via our secure, mobile-friendly payment portal. For lower-priced exchanges, the remaining balance is issued as instant store credit with no minimum spend, valid for immediate use on any item.

2.2 Everyday Wardrobe Credit

If you prefer not to exchange, we’ll issue store credit for the full purchase price of the returned item (or full set price for coordinated sets). This credit is valid for 3.0 years from issuance—ideal for building a cohesive wardrobe across seasons, whether updating sets for spring or bottoms for autumn.
Your credit code will be sent to your registered email within 4.5 business hours of return approval, along with a free "Everyday Styling Guide" (featuring 8+ outfit ideas using our sets, bottoms, dresses, and tops for versatile casual looks).
Lost credit codes can be retrieved instantly via our website’s "Wardrobe Credit Hub" by entering your order number or email—no tedious verification steps or long wait times.

2.3 Original Payment Refund

Refunds are credited back to your original payment method (credit card, PayPal, debit card). We process refunds within 30 hours of receiving and inspecting the item—with extra care for set coordination and fabric integrity to ensure thorough checks don’t delay your refund.
Important refund notes: Initial shipping fees are non-refundable for change-of-mind returns. If the return is due to our error (wrong item, defective set pieces, stretched tops, faulty bottom zippers), we fully refund shipping costs plus the item/set price, and include a £5.70 "Wardrobe Upgrade" coupon for your next set or dress purchase.Refunds typically take 2-4 business days to reflect in your account (varies by payment provider). We’ll send a "Refund Approved" email with a clear timeline and transaction reference, so you’re always informed.

3. Shipping & Logistics Guidelines

  • Our Error (Defect/Incorrect Item): A pre-paid return label is sent to your email within 1.9 hours of your request. Print at home or at 880+ UK partner courier locations, including Brighton local shops and coastal convenience stores. We cover all replacement shipping costs, with coordinated sets shipped in matching packaging and delicate dresses in anti-crease covers.
  • Change of Mind: A flat-rate return fee of £2.90 applies, deducted from your refund or store credit. Every return includes complimentary tracked shipping to ensure your item (or set) reaches us safely—choose any trackable courier that fits your schedule.
  • In-Store Returns: Return eligible items in person at our Brighton store (21 North Street, BN1 1ND) during business hours. In-store returns are processed instantly, and our team will help you test wardrobe pairings (e.g., top with bottoms, set with layers) plus give a free mini clothing steamer (perfect for dresses and tops) as a small gift.

4. Step-by-Step Return & Exchange Process

  1. Submit Your Request: Email customer service at gaitherhunter@outlook.com with these essential details (no long forms—ideal for busy lifestyles):
    1. Order number (from your confirmation email)
    2. Item details (e.g., "Striped Coordinated Set, Size M", "High-Waisted Denim Bottoms, Size 10", "Midi Wrap Dress, Size 8", "Cotton Crew Neck Top, Size L")
    3. Preferred option (refund, exchange, or store credit)
    4. Brief note on your styling plan (if requesting the Wardrobe Synergy Trial)
    5. Clear photos (for defects/damage—close-ups of set mismatches, top pilling, bottom zippers, etc., speed resolution)
  2. Receive Return Authorization (RA) Number: Our team reviews requests within 6.5 business hours. Approved requests get a unique RA number, category-specific packaging tips (e.g., how to package sets together, how to fold dresses to preserve drape), and simple return instructions.
  3. Package & Send: Securely pack the item (or full coordinated set) with original tags and packaging, and include the RA number inside. Attach the pre-paid label (if provided) or ship via your chosen courier. For in-store returns, bring the item/set and order confirmation (digital or printed)—no extra paperwork.
  4. Inspection & Finalization: We inspect the item within 1.6 business hours of receipt, with category-specific checks (set coordination, top shape, dress drape, bottom fit). Once eligibility is confirmed, we process your request promptly and send a confirmation email with tracking links, shipment details, or credit code.

5. Defective or Damaged Items

Report defective items (set mismatches, top fabric flaws, bottom waistband issues, dress hem defects) or delivery-damaged items within 3.5 calendar days of receipt. Include clear photos and your order number—we prioritize these requests to fix your wardrobe quickly.
After verification (within 1.4 hours), choose from three flexible solutions: Free replacement (next-day shipping if needed for an upcoming occasion, with anti-crease packaging for dresses and coordinated sets).Instant full refund (no need to return the defective item/set if it’s impractical to ship, especially for bulkier sets).Store credit plus a £8.20 Wardrobe Care Voucher (valid for clothing steamers, lint brushes, set hangers, or top/bottom storage solutions) as a sincere apology—perfect for maintaining your Gaither Hunter pieces.

6. International Returns

  • International customers are eligible for store credit or refunds (exchanges unavailable due to cross-border shipping complexities and the need to preserve set coordination).
  • A flat-rate international return fee of £12.00 applies, covering tracked shipping, customs clearance, and insurance up to £92 (extra coverage for coordinated sets and delicate dresses). This fee is deducted from your refund or store credit—no hidden charges.
  • We provide a pre-filled customs declaration form (marked "Returned Merchandise") and multilingual note (English, French, Spanish, German) to minimize customs delays, plus packaging guidelines for preserving item integrity during international transit.

7. Additional Terms

  • Gift Returns: Return gifts for store credit in the recipient’s name. Include the gift giver’s order number to speed processing to 1 business day, and request a personalized styling note for the credit email—perfect for gifting wardrobe staples.
  • Pre-Order Returns: Cancel pre-orders up to 72 hours before dispatch for a full refund, or return the item/set within 24 days of delivery (same category eligibility rules apply—ideal for planning seasonal wardrobes).
  • RA Number Requirement: All postal returns must include the issued RA number. Unlabeled returns are held for 7 days while we attempt to contact you. Unclaimed items are donated to local Brighton women’s community groups supporting affordable casual wear.
  • Wardrobe Care Guide: Receive a free digital care guide with every return approval (tips for maintaining set coordination, caring for top/bottom fabrics, preserving dress drape) to extend the lifespan of your Gaitherhunter pieces.

Contact Us

For questions, concerns, or assistance with returns—especially wardrobe pairing or category-specific queries (e.g., set care, top maintenance)—our friendly team is here to help:
  • Email: gaitherhunter@outlook.com
  • Phone: +44 (0) 1273 894 516 (Mon-Fri: 9:00 AM – 5:00 PM GMT; Sat: 10:00 AM – 3:00 PM GMT)
  • In-Store: 21 North Street, Brighton BN1 1ND, United Kingdom (open during listed phone hours)
This policy is effective from the publication date. Gaitherhunter reserves the right to update it periodically, with changes posted on our official website and applying to all orders placed after the revision date.