Shipping Policy - gaitherhunter
At Gaitherhunter, we curate casual women’s wear that balances versatility and style—from coordinated sets and tailored bottoms to flowy dresses and sleek tops. Each piece is designed to mix, match, and elevate everyday looks, and our shipping services are crafted to match this ethos: we provide category-specific protection to preserve the cohesion of sets, the fit of bottoms, the drape of dresses, and the crispness of tops. Below is a detailed, garment-focused guide to our delivery terms, ensuring your pieces arrive in impeccable condition, ready to style.
1. Global Delivery Scope
We ship to134+ countries and regions worldwide, partnering with logistics providers skilled in handling coordinated sets and delicate fabrics to serve key markets including the UK, EU, US, Canada, Australia, and Spain. Whether you’re ordering a matching set for a weekend outing, a top for daily wear, or a dress for a casual event, we deliver with care tailored to each garment type, no matter your location.
Delivery is not available to:
- Remote areas with infrequent transit services (e.g., isolated Sussex villages, small coastal islands with weekly delivery runs)
- Restricted locations such as military bases, government secure zones, or sanctioned nations
- Unverified P.O. Boxes and temporary addresses (UK domestic P.O. Boxes with Royal Mail Tracked 48 Signed For confirmation are accepted; international P.O. Boxes require prior carrier approval)
If you’re unsure about delivery eligibility for your address, or have questions about shipping coordinated sets internationally, contact our team—we’ll verify details and provide a personalized response within 24 hours.
2. Delivery Options & Timelines
We offer flexible delivery solutions aligned with your schedule, including weekend support matching our Saturday opening hours. Each option integrates specialized packaging to protect your sets, bottoms, dresses, and tops:
UK Domestic Delivery
|
Delivery Type
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Estimated Timeline
|
Best For
|
Garment-Specific Protection
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|---|---|---|---|
|
Ensemble Core Delivery
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3-5 business days
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Everyday wardrobe restocks (all garment types)
|
Sets: Compartmentalized garment bags to keep pieces paired; Bottoms: Wrinkle-resistant tissue + waistband stabilizers; Dresses: Breathable linen-blend bags; Tops: Anti-wrinkle acid-free tissue wrapping
|
|
Sleek Swift Delivery
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2 business days
|
Timely style updates, mid-week wardrobe gaps
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Sets: Anti-snag mesh dividers + color-protective lining; Bottoms: Reinforced crease guards; Dresses: Anti-tear sleeves + drape-preserving folds; Tops: Hangable anti-wrinkle sleeves
|
|
Weekend Ensemble Prep
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Saturday (order by 10:30 AM GMT on Friday)
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Weekend outings, casual gatherings
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Sets: Travel-friendly Velcro-divided pouches; Bottoms: Compact anti-deformation bands; Dresses: Hangable lightweight covers; Tops: Foldable wrinkle-free pouches
|
|
Priority Set Delivery
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Next business day (order by 12:00 PM GMT on weekdays, UK mainland only)
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Urgent needs, last-minute events (ideal for coordinated sets)
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Premium shockproof packaging with soft fleece liners; all garments get extra protective layers + expedited gentle handling
|
International Delivery
|
Region
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Standard Ensemble Delivery
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Express Sleek Delivery
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International Garment Protection
|
|---|---|---|---|
|
EU Countries
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5-8 business days
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2-3 business days
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Sets: Waterproof compartmentalized bags; Bottoms: UV-resistant wrinkle covers; Dresses: Tear-proof outer layers; Tops: Double-layered anti-wrinkle wrapping
|
|
US/Canada/Australia
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7-14 business days
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3-5 business days
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Sets: Reinforced divider padding; Bottoms: Rigid waistband retainers; Dresses: Anti-crease rigid frames; Tops: Moisture-proof bags + collar stays
|
|
Spain & Rest of World
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8-17 business days
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4-6 business days
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All garments: Multi-layered shock-absorbent wrapping; Sets: Anti-tear outer layers; Bottoms/Dresses: Reinforced seam protection; Tops: Extra crease guards
|
Note: Timelines exclude UK and destination country public holidays. International orders may require 1-4 additional days for customs clearance—we include a garment-specific declaration (highlighting coordinated sets) to expedite processing. If unexpected delays occur, we’ll email you a revised estimate and a 11% off coupon for your next set or dress purchase!
3. Shipping Fees & Free Delivery Perks
Shipping fees are calculated based on order weight, destination, delivery speed, and garment type (coordinated sets vs. lightweight tops). No hidden charges—all costs are fully transparent and displayed at checkout. Enjoy exclusive free delivery benefits tailored to your purchase:
- UK Orders: Free Sleek Swift Delivery on orders over £72; Free Weekend Ensemble Prep on orders over £107; Free Priority Set Delivery on orders over £140
- EU Orders: Free Standard Ensemble Delivery on orders over £135; Free Express Sleek Delivery on orders over £195
- International Orders: Free Standard Ensemble Delivery on orders over £175; Free Express Sleek Delivery on orders over £235
Sample fees for non-qualifying orders (single/set garment examples):
- UK Ensemble Core Delivery (single cotton top): £2.47
- EU Standard Ensemble Delivery (coordinated set): £7.67
- US Standard Ensemble Delivery (single denim bottom): £11.57
*Note: Bulky items (e.g., thick winter sets, layered dresses) may incur an additional fee of £1.37-£3.17, which will be clearly indicated at checkout.
4. Order Processing Guidelines
In-Stock Items
All in-stock garments are processed within 24-48 hours (Monday-Saturday, excluding UK public holidays), with extra care taken to hand-pack coordinated sets and fold delicate tops. Orders placed after 12:00 PM GMT on weekdays or 10:30 AM GMT on Fridays are processed the next business day. You’ll receive an instant confirmation email, followed by a dispatch notification with tracking details—this alert also includes care tips for preserving set cohesion and top crispness.
Pre-Order Items
Seasonal collections marked “pre-order” (e.g., autumn sets, winter bottoms, spring dresses) require 4-7 business days of processing. We’ll clearly state the expected dispatch date in your confirmation email and send two reminders: one 3 days before dispatch and another when your package ships, so you can plan for your new pieces.
5. Parcel Tracking Services
Once your order is dispatched, a unique tracking number will be sent to your registered email address. Track your package’s journey via two reliable methods:
- Click the direct tracking link in your dispatch email (links to our logistics partner’s secure platform, with real-time customs clearance updates)
- Visit our website’s “Track Your Gaitherhunter Order” page and enter your order number + registered email address
If you haven’t received tracking information within 4 business days of placing your order, contact our team for prompt assistance—we prioritize inquiries about coordinated sets and delicate tops.
6. Delivery Support & Resolution
Failed Deliveries
Couriers will attempt delivery twice (with a 72-hour interval between attempts) and leave a detailed notification card with re-delivery or collection instructions. Uncollected packages will be held at the depot for 7 business days before being returned to us. We’ll proactively contact you via email and phone (during opening hours) to offer two solutions: re-delivery (discounted £2.93 for UK orders) or a full refund (minus the original shipping cost).
Lost or Damaged Items
- Lost Packages: If your order doesn’t arrive within 11 business days (UK) or 22 business days (international), notify us immediately. We’ll launch a priority investigation and offer a free replacement (with enhanced garment-specific packaging) or full refund—whichever you prefer.
- Damaged Items: For sets (misalignment/staining), bottoms (wrinkling/deformation), dresses (snags/rips), or tops (tearing/crease damage), snap clear photos of the damage and packaging, then email us within 72 hours of delivery. We’ll arrange a free return (pre-paid global label) and process your replacement/refund within 48 hours of receiving the item—no complicated paperwork.
Address Modifications
If you need to update your delivery address, contact us as soon as possible:
- Free address changes if your order hasn’t been dispatched.
- In-transit redirection (£3.43 fee, courier-charged) – we’ll confirm feasibility, fee, and revised timeline before proceeding.
7. Customs & Import Information
For international orders, customs duties, import taxes, and local administrative fees are the customer’s responsibility. These charges aren’t included in your order total, as they vary by country. We include a detailed customs declaration labeling each garment type (sets, bottoms, dresses, tops) to facilitate smooth clearance and recommend checking with your local customs office to estimate costs before ordering. Gaitherhunter isn’t liable for customs delays or seized packages.
8. Contact Our Customer Support Team
For shipping inquiries, order updates, sizing advice, or care guidance (specific to sets, bottoms, dresses, or tops), our knowledgeable team is available during our opening hours:
- Email: gaitherhunter@outlook.com
- Phone: +44 (0) 1273 894 516 (Mon-Fri: 9:00 AM – 5:00 PM GMT; Sat: 10:00 AM – 3:00 PM GMT)
- Address: 21 North Street, Brighton BN1 1ND, United Kingdom
Gaitherhunter reserves the right to update this shipping policy at any time. Any changes will be published on this page with a revised effective date, and your continued use of our services constitutes acceptance. Thank you for choosing Gaitherhunter—we look forward to delivering your casual ensemble essentials with the tailored care they deserve!